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Terms and Conditions

1. Definitions

  • a)“Agreement”: means the contract you have entered by purchasing the services to which these terms and conditions apply.
  • b)“Customer”: person, firm or company to whom Services are provided.
  • c)“Oxford Care Services”: means OXFORD CARE SERVICES Limited with registered office 65 park road Hounslow TW32HG.
  • d)“Services”: services to be provided by OXFORD CARE SERVICES to the Customer under the Agreement which include public scheduled courses, online and/or on-site training courses and consultancy services.
  • e)“Online training”: refers to training delivered by OXFORD CARE SERVICES on web.
  • f)“In-house training”: refers to training delivered by OXFORD CARE SERVICES on Customer premises.
  • g)“Public courses”: refers to training delivered by OXFORD CARE SERVICES to multiple customers at an OXFORD CARE SERVICES or alternative location from that of the Customer.
  • h)“Consultancy”: refers to bespoke advice and other assistance relating to a Customer’s specific requirements as agreed at the outset of the engagement.
  • i)“Engagement”: refers to each individual piece of bespoke In-house training or Consultancy work requested by the Customer.
  • j)“Bespoke training”: refers to training tailored to a Customer’s specific requirements including but not limited to creation of new and tailored training materials.
  • k)“Working Day”: every week day apart from Saturday, Sunday, and United Kingdom statutory holidays.
  • l)“Third Party”: refers to any outside party, contractor or consultant which OXFORD CARE SERVICES may choose to deliver the Services.
  • m)“Quote”: refers to the price quoted in a proposal document, contract or any other form of formal communication.

2. General

  1. These terms and conditions should be read and accepted by you prior to your purchase. You accept that by purchasing any of our Services, you agree to be bound by these terms and conditions.
  2. By placing an order for Services from OXFORD CARE SERVICES you warrant that you are legally capable of entering binding contracts on behalf of the Customer, and acknowledge that where a purchase order is issued for the ordering of such services, these Terms and Conditions will prevail over any terms and conditions contained within any such purchase order.
  3. Where a customer has a specific agreement or contract in place for alternative services provided by OXFORD CARE SERVICES, the Customer acknowledges that for any instances of training or consultancy, and/or where there is a conflict of terms and conditions, these Terms and Conditions will apply for any training or consultancy services unless expressly acknowledged in writing by OXFORD CARE SERVICES.
  4. OXFORD CARE SERVICES reserve the right to modify these T&Cs without prior notice. When changes are made, OXFORD CARE SERVICES will notify the changes on the Company's website (www.oxfordcareservices.com).
  5. If the Customer does not accept any changes, the Customer shall promptly notify OXFORD CARE SERVICES of such non-acceptance and in such case, the old T&Cs shall govern for the remaining term of Agreement and the new T&Cs shall apply to any new Agreement.
  6. OXFORD CARE SERVICES shall provide the Services requested, and as described in any OXFORD CARE SERVICES written proposal, exercising reasonable skill and care always.
  7. The Agreement shall be governed by English Law. Any dispute under this Agreement shall be submitted to the exclusive jurisdiction of English courts.
  8. The parties are each independent contractor. Nothing in this Agreement shall give rise to a partnership, joint venture, agency or any such other relationship between the parties. Neither party shall claim to be a legal representative, partner, agent, franchisee or employee of the other party.
  9. OXFORD CARE SERVICES may assign or sub-contract its obligations or rights under this Agreement to a competent third party in whole or in part. The Customer may not assign this Agreement in whole or in part except with OXFORD CARE SERVICES’s express written consent.
  10. By providing personal data relating to your employees or agents to us, you confirm that you are entitled to disclose that data to us under the terms of the Data Protection Act 1998 and related legislation and that we are entitled to process such data for the purposes of providing your contracted Services.

3. Customer Obligations

  1. Where OXFORD CARE SERVICES are required to perform services on Customer premises, the Customer agrees to provide a full and safe working environment for OXFORD CARE SERVICES’s staff and contractors including any relevant safety wear and equipment as may be necessary in performing the required services.
  2. The Customer agrees to ensure that OXFORD CARE SERVICES staff and any sub-contractors engaged by OXFORD CARE SERVICES are informed of all relevant health & safety requirements of the Customers site at the outset of any services performed.
  3. The Customer agrees to have in place suitable employer’s liability and public liability insurance always that services are performed by OXFORD CARE SERVICES on the Customer’s premises.

4. Fees & Payment

Fees
  1. Any prices quoted to the Customer for the provision of Public Courses will be based on prevailing price lists in force at that time. Such price lists are subject to change and amendment at any time.
  2. Prices quoted for Public Courses which are run from an OXFORD CARE SERVICES Venue include day conference venue fees but exclude any required overnight accommodation where applicable which will be subject to a separate fee and terms and conditions.
  3. Prices quoted for the provision of In-house training or Consultancy are provided on a bespoke basis, dependent on the Customers’ requirements on a job by job basis, and are only valid for 30 days from the date of any written quote.
  4. Any discounts offered by OXFORD CARE SERVICES to the Customer for the provision of services are offered against published price lists or standard rates in force at the date of quote, and such
  5. discounts or offers are unable to be used in conjunction with any other offers available at that time.
  6. All fees are quoted exclusive of VAT, which will be charged at the prevailing rate.
  7. All fees quoted are for the provision of services only and exclude any travel or subsistence or other expenses which, other than mileage, will be payable by the Customer in accordance with OXFORD CARE SERVICES’s internal expenses policy. Such Travel and subsistence will be recharged to the Customer at cost. Mileage will be recharged to the Customer at 65 pence per mile.
  8. All fees are subject to annual or other such periodic review and amendment to consider the changing nature and variation of wages, materials and other costs in providing the services to the customer. OXFORD CARE SERVICES reserve the right to accordingly adjust fees at any time to take account of such increases in cost.
Payment terms
  1. All training courses (both online training and In-house training) are billable in advance and are payable 15 days prior to the course delivery date, or in the case of bespoke training courses, the later of 15 days prior to the course delivery date or the customer approval of the course design, but in any event prior to the commencement of the course.
  2. Any Public courses booked within 15 days of the course commencement date are payable by credit card to confirm a candidate place on the course.
  3. OXFORD CARE SERVICES reserve the right to refuse attendance on any Public course which has not been paid in advance. OXFORD CARE SERVICES further reserve the right to refuse to deliver any In-house training which isn’t paid in advance, and will be subject to the cancellation terms as set out in clause 5.
  4. Consultancy assignments will be invoiced either upon completion or in the case of longer assignments on a monthly frequency based on work completed at the point of billing. Such invoices are payable 30 days from the date of invoice.
  5. Where a Consultancy assignment results in the production of a final report, such Consultancy assignment fees are payable in full in advance of the publication of any such report. OXFORD CARE SERVICES reserve the right to refrain from issuing any such report until such time that any outstanding debts relating to the assignment are settled.
  6. Any fees outstanding beyond agreed terms are subject to a late payment interest charge of 5% above the Bank of England base rate prevailing at the end of each month that such debt is outstanding.
  7. The Customer warrants in all instances that where a valid Customer purchase order is required to be quoted on any invoices, the Customer will provide such purchase order details as necessary to facilitate payment in good time and for the full value of any service provided.
  8. OXFORD CARE SERVICES is not liable under any circumstances for the failure of the Customer to provide any necessary purchase order information as may be required, and the Customer accordingly acknowledges that all fees are due and payable according to OXFORD CARE SERVICES’s terms and conditions in the instances where a valid purchase order has failed to be provided.

5. Cancellation & Termination Cancellation

  1. Cancellation charges including those levied for transfers, deferrals or postponements of services are charged in accordance with the table of charges set out below. All charges are exclusive of VAT.
  2. Charges are applied to the full list price of any course or standard day rates in force at the date of cancellation.
  3. All cancellations, transfers, deferrals or postponements must be received in writing by OXFORD CARE SERVICES.

  4. In-house Training 21-25 days 10-20 days Less than 10 days
    Cancellation % 20% 50% 100%
    Transfer/Postponement - 25% 50%
         
    Consultancy 16-20 days 11-20 days Less than 10 days
    Cancellation % 20% 50% 100%

    Consultancy More than 10 days 6-10 days Less than 5 days
    Cancellation % - 25% 50%

  5. OXFORD CARE SERVICES reserve the right to cancel, defer or postpone any training or consultancy services at any time at its discretion with no liability to the Customer. In such circumstances, OXFORD CARE SERVICES, will offer the Customer an alternative date. OXFORD CARE SERVICES will not be liable for any expenses incurred by the Customer within 10 working days of the course date; thereafter OXFORD CARE SERVICES will reimburse the Customer the lower of the expense incurred or £100 in total on production of supporting receipts. OXFORD CARE SERVICES will not compensate the Customer for any time spent travelling or being away from the office because of such cancellation.
  6. Where OXFORD CARE SERVICES cancel a course, and is unable to offer an alternative date to the Customer, then the Customer will be refunded in full any fees paid. For the avoidance of doubt OXFORD CARE SERVICES is under no obligation to provide a refund where an alternative date is offered but is refused by the Customer.
  7. The Customer may substitute course attendees as required if OXFORD CARE SERVICES is informed in writing with no less than 10 days’ notice. In such instances, it is the Customers responsibility to ensure that the attendee has any pre-requisite knowledge and/or undertaken any required pre-reading to attend the course. OXFORD CARE SERVICES reserve the right to charge an administration fee of £50 for each substituted attendee.

Termination of Agreement

  1. This Agreement will continue to apply to all training and consultancy arrangements provided to the Customer until such time that terms and conditions are changed.
  2. OXFORD CARE SERVICES may at its discretion terminate or suspend this Agreement upon 10 days’ notice to the Customer if:
  3. the Customer ceases to trade or otherwise terminates business operations;
  4. becomes insolvent or seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding or any proceeding is instituted against the Customer;
  5. fails to make payment in accordance with the terms and conditions of this Agreement
  6. OXFORD CARE SERVICES may at its discretion immediately terminate or suspend this Agreement if the Customer commits a material breach, or a series of breaches the combination of which constitutes a material breach and the Customer fails to remedy such breach(es) with 10 days after receipt of notice giving details of breach(es) and requiring them to be remedied.

6. Staff & Contractors

  1. OXFORD CARE SERVICES shall be entitled to subcontract, delegate or assign the provision of any services or any of their rights or duties under these terms. OXFORD CARE SERVICES shall have discretion as to which of their employees or self-employed agents, contractors or third parties (“Third Party”) are assigned to perform the services.
  2. The Customer agrees to pay OXFORD CARE SERVICES’s introduction fee as set out in clause 6.3 in the event that the Customer, any subsidiary, group or associated company or any person connected with the Customer (directly or indirectly) recruit as an employee or engage as self-employed contractor any employee or Third Party of OXFORD CARE SERVICES if that employee or Third Party was involved in the provision of services to the Customer by OXFORD CARE SERVICES in the 12 month period prior to their engagement by the Customer.
  3. If the Customer engages an employee or Third Party of OXFORD CARE SERVICES as set out in clause 6.2, the Customer agrees to pay an introduction fee (which shall be immediately due and payable) equal to 50% of the annual remuneration (including pay and benefits) payable by the Customer to the relevant individual in the year following the commencement of that individual’s employment.

7. Intellectual Property & Confidentiality

  1. All intellectual property rights of any nature (including copyright) created or provided by OXFORD CARE SERVICES or its employees or Third Parties shall be and remain the property of OXFORD CARE SERVICES and any such materials shall be licensed to the Customer for internal use only.
  2. The Customer undertakes to keep all Publications materials created by OXFORD CARE SERVICES confidential and not to copy, publish or distribute any such information, materials or documents to any third party without OXFORD CARE SERVICES’s prior written consent (save where such information is in the public domain or the Customer is required to disclose such information by law).
  3. Each party agrees with the other not to divulge or allow to be divulged any confidential information relating to the other’s business or affairs other than to its employees or subcontractors who need to know such information or where the other party has consented to such disclosure.

8. Force Majeure

  1. OXFORD CARE SERVICES shall be entitled to delay or cancel delivery of any services or to reduce the amount of services delivered if it is prevented from or hindered or delayed in the provision of services through any circumstances beyond its reasonable control including strike, lock-out, accident, war, government action, national emergency, act of terrorism, protest, riot, civil commotion, explosion, flood, epidemic, fire.
  2. Liability & Insurance
  3. OXFORD CARE SERVICES’s aggregate liability including the liability of their partners, agents, subcontractors and employees in respect of any services provided to the Customer by OXFORD CARE SERVICES about your service contract will be limited to the total fees payable by the Customer for the service.
  4. OXFORD CARE SERVICES shall not be liable to the Customer in respect of any event of default for loss of profits, goodwill or any type of indirect or consequential loss, including the acts or omissions of the Customer, even if OXFORD CARE SERVICES had been advised of the possibility of the Customer incurring the same.
  5. Nothing in these terms will limit or exclude OXFORD CARE SERVICES’s liability for death or personal injury arising because of OXFORD CARE SERVICES’s negligence.
  6. The Customer shall fully have permitted in law, indemnify and hold harmless OXFORD CARE SERVICES and its Third Parties from and against any and all claims, damages, losses or expense, arising out of or resulting from any injury or damage sustained on the Customer’s premises or for which the Customer is responsible.

Liability & Insurance

  1. OXFORD CARE SERVICES’s aggregate liability including the liability of their partners, agents, subcontractors and employees in respect of any services provided to the Customer by OXFORD CARE SERVICES about your service contract will be limited to the total fees payable by the Customer for the service.
  2. OXFORD CARE SERVICES shall not be liable to the Customer in respect of any event of default for loss of profits, goodwill or any type of indirect or consequential loss, including the acts or omissions of the Customer, even if OXFORD CARE SERVICES had been advised of the possibility of the Customer incurring the same.
  3. Nothing in these terms will limit or exclude OXFORD CARE SERVICES’s liability for death or personal injury arising because of OXFORD CARE SERVICES’s negligence.
  4. The Customer shall fully have permitted in law, indemnify and hold harmless OXFORD CARE SERVICES and its Third Parties from and against any and all claims, damages, losses or expense, arising out of or resulting from any injury or damage sustained on the Customer’s premises or for which the Customer is responsible.

Contact Us

  •   Oxford care services
         71-75 Shelton Street
         Covent Garden
         London
         WC2H 9JQ
  •   0800 644 6899
  • info@oxfordcareservices.com

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